Callyst vs MaestroQA, now Rippit (2026)

Written by Callyst, which makes one of the two tools. MaestroQA is now called Rippit, and the Rippit facts below come from Rippit's own pages, read on 31 October 2026. If we have got something wrong, email us and we will fix it.

What is the difference between Callyst and MaestroQA?

Callyst scores your recorded sales calls on your own scorecard and shows the quote behind each item score when one checks out. It suits teams of any size, and the price is on the page: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8.

MaestroQA is now Rippit, as of 31 Oct 2026, which calls itself "The AI Conversation Data Platform". Teams build AI agents that read their conversations; a quality agent is one of them. Rippit says it is for anyone who wants agents working across all their customer conversations, without an engineer. Its price is public too: a free plan, then Starter at $185 a month and Growth at $495 a month, as of 31 Oct 2026.

Both can score on criteria your team writes. The table shows how.

Is MaestroQA now Rippit?

Yes, according to Rippit. Its announcement, updated 25 Sep 2026, says "MaestroQA is now Rippit: same founders, a new name", with the product rebuilt as an AI-first platform and the site moved to rippit.com. We saw the move on 31 October 2026: maestroqa.com redirected to rippit.com, and the old maestroqa.com/maestroqa-vs-level-ai address landed on a Rippit page titled "Rippit vs. Level AI (2026)".

Rippit says QA is one of the agents you can build, and that existing rubrics, scorecards, scores and calibration history carry over. We found no rename date on Rippit's pages, so we do not give one.

How do Callyst and Rippit compare side by side?

Topic	Callyst	Rippit (formerly MaestroQA)
Scoring on your own scorecard	Your own scorecard, item by item: 1 to 20 items and up to 12 flags, each item a scale or yes/no. Callyst's standard sales scorecard is used if you send none.	You describe a quality agent in plain language, and Rippit says it can score every eligible conversation against your existing rubric. Its docs say you can drop in your QA scorecard and correct the agent's calls in chat until they match yours.
Quotes from the call	Item scores come with a quote from the call when one checks out, checked word for word against the transcript. The overall score comes with a short written reason.	Rippit's QA guide says every automated QA score should carry evidence, and its example agent instruction asks for "the score and the evidence supporting it". Its illustrative example shows a failing score linking to the lines behind it. Whether quotes are checked word for word against the transcript: not shown publicly.
Public pricing	$200 a month for 1 to 3 reps, $280 for 4 to 7, $40 per rep from 8. 1,000 calls per rep included, shared across the team. Extra calls are 5 cents each. No setup fee. Billed monthly, no annual contract.	Published. Free (100 Agent Runs a month, $100 in AI credits included), Starter $185 a month (300 runs), Growth $495 a month (1,000 runs), Enterprise custom. Rippit says AI credits are billed at cost, with no markup. A run is one execution of an agent app.
Setup	Export your recordings and upload them (.wav or .mp3, up to 50 MB each) on the upload page or through the API. For a paid workspace, we set up your workspace and access. No setup fee.	Self-serve, says Rippit: connect a tool such as Intercom, Zendesk or Gong in one click, describe the agent, and go live in minutes.
Minimum team	Starts at one rep: $200 a month covers 1 to 3 reps.	Rippit's pricing page lists plans by Agent Runs a month. It shows no per-seat price and no minimum team size.
Phone-system fit	Any phone system that can export recordings: export, then upload.	Rippit's docs list 13 connectors, including Intercom, Zendesk, Freshdesk, Slack, Gong, Fireflies and Granola, plus MCP servers and an Ingest API for conversations in JSON Lines files. Phone-system connectors: not shown publicly.

Rippit pages used: home, as of 31 Oct 2026; pricing, as of 31 Oct 2026; integrations, as of 31 Oct 2026; announcement, updated 25 Sep 2026; QA guide, as of 31 Oct 2026; supported integrations, as of 31 Oct 2026; Ingest API, as of 31 Oct 2026; coaching use case, as of 31 Oct 2026.

When does Callyst fit?

Callyst fits when the job is "score our recorded calls on our checklist, and point people at the calls that matter".

• You have your own checklist. Send your scorecard as written, or paste a checklist and the free scorecard builder drafts one for you to read (the checklist text is sent to our AI model provider to write the draft, so leave real customer names and details out of it). How to use your own scorecard has the steps.
• You want to see the evidence. Item scores come with a quote from the call, checked word for word against the transcript. If no quote checks out, the score shows without one. The overall score comes with a short written reason.
• You want a short list of calls to hear. Put your own checks on the scorecard as flags, each with a severity and a word-for-word quote. Add your compliance checks to the scorecard and Callyst flags the calls that miss them, with the quote. A flag whose quote isn't in the transcript is dropped. Flags are a separate list for a person to review. Raising a flag does not change the call's score.
• You want reps to get a coaching note. In a paying workspace, each active rep with an email address on the Team page who had at least three scored calls the previous working day gets a short email on weekday mornings: what went well, what to fix, what to say instead.
• You want a price set by team size. Each rep includes 1,000 calls a month, shared across the team, and there is no setup fee. See pricing.
• You use any phone system. If it can export recordings, Callyst can score them. See phone systems.

Good to know: Callyst scores calls in English, and scores, flags and coaching notes are generated by AI and can be wrong, so review them before acting, especially before any step that affects a person's job or pay.

For everything Callyst does, see features.

When does Rippit fit?

Rippit's pages describe agents built on all your conversation data. It is a good fit when:

• You want one platform for more than QA. Rippit lists quality, insights, churn, AI-agent monitoring and compliance agents on the same data.
• Your conversations sit in tools Rippit connects to, such as Intercom, Zendesk, Freshdesk, Gong or Fireflies.
• You want to start free. Rippit lists a free plan and says no card is needed.
• You want to ask your conversations questions in plain language. Rippit lists unlimited Q&A on every plan.
• You already use MaestroQA. Rippit says your rubrics, scorecards, scores, calibration history and users carry over.

How do you try Callyst?

The free check scores up to 10 of your own calls. It is free, one per company, with no card and no call with sales first. You need a work email, because Gmail, Outlook and other free addresses cannot be used.

1. Fill in the free-check form with your name, work email and company. On the same form you can add your own scorecard.
2. Click the sign-in link in your email. It works once and expires after 15 minutes.
3. Upload your calls on your private upload page: .wav or .mp3, up to 50 MB each. Tick the permission box only if the people on the calls, and your company, allow Callyst to process the recordings. You are responsible for having the right to record your calls, including any consent that recording laws require.
4. Press Done, build my report. Your scored report arrives within 24 hours, by email with the headline numbers and a link to the full report online.

Frequently asked questions

How much does Callyst cost compared with Rippit (MaestroQA)?

Both publish a price, but they count different things. Callyst's price is set by team size: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8. It counts calls, not Agent Runs: each rep includes 1,000 calls a month, shared across the team, and extra calls are 5 cents each. Rippit's plans are set by Agent Runs: Starter is $185 a month for 300 runs and Growth is $495 for 1,000, with AI credits billed at cost. To compare, price the same job with both; Rippit's own example is that coaching 20 support agents each week is 20 runs a week. For a wider view, read What does call QA software cost?

Can I score calls on my own scorecard in Callyst and in Rippit?

Yes, in both. Callyst loads your scorecard as written, and uses its standard sales scorecard if you have none. For a paid workspace, you send us changes and we update it. Rippit says you describe the agent in plain language and it scores against your existing rubric. To compare the evidence, score the same call in both and check whether each item's evidence is a quote from the call.

Does Callyst work with my phone system?

Callyst works with any phone system that can export recordings. You export the files and upload them; Callyst transcribes the audio. The phone systems page has export guides for GoTo Connect, RingCentral and Aircall. Rippit's pages list different sets of connectors, so check yours in its supported integrations list, as of 31 Oct 2026.

How long does Callyst keep my recordings?

Audio is deleted 30 days after scoring, and no recording is kept longer than 35 days. Transcripts, scores and flags are kept until you cancel. All of your workspace's data is deleted within 30 days of cancelling. Our AI model provider gets text only, such as the transcript and your scorecard, never the audio. Your data is not used to train AI models. Upload only calls you have the right to record and use; is it legal to record and score sales calls? covers the basics. Ask any vendor, Rippit included, for its own retention period in writing.

Score 10 of your own calls free See a sample report (made-up company and calls)

More on this: our Scorebuddy alternatives and Observe.AI alternatives posts also cover Rippit (formerly MaestroQA).

Last checked 31 October 2026. We re-read the Rippit pages above on that date. If any of them has changed since, trust the page.