What does call QA software cost?

All prices are in US dollars as shown on each page on 15 October 2026. Prices change, so follow the links before you buy.

How much do call QA tools cost per user?

For tools that publish their prices, the cost of scoring calls lands between about $20 and $90 per user a month on annual billing. The spread is wide because some tools are note-takers with scoring added on, and some are QA add-ons that sit on top of a helpdesk plan.

Fireflies Business$19

Otter Business$19.99

Callyst$40

Avoma Organization + Conversation Intelligence$53–$58

Zendesk Suite Team + Quality Assurance$90

Published per-user monthly price on annual billing, as of 15 Oct 2026, per each vendor's pricing page. Where scoring is an add-on, the add-on is included. Avoma's page showed two Organization prices that day, so its bar shows the range. These tools do different jobs, so read the table below before comparing.

Tool	Published price (annual billing)	What it is
Fireflies.ai	Business $19 per seat a month ($29 monthly)	Meeting note-taker. Conversation intelligence starts on the Business plan.
Otter.ai	Business $19.99 per user a month ($30 monthly)	Meeting note-taker.
Avoma	Organization $24 or $29 per recorder seat (the page showed both), plus $29 for the Conversation Intelligence add-on	Note-taker and coaching. AI call scoring and scorecards need the add-on.
Zendesk	Suite Team $55 per agent, plus Quality Assurance add-on $35	Helpdesk with a QA add-on.
Callyst	$40 per rep a month, $300 a month minimum	Call scoring on your scorecard, with daily coaching emails.

What each published price covers, as of 15 Oct 2026, per the pages linked in the text.

Sources for each line: Fireflies pricing, as of 15 Oct 2026; Otter pricing, as of 15 Oct 2026; Avoma pricing, as of 15 Oct 2026; Zendesk pricing, as of 15 Oct 2026; Zendesk contact center pricing, as of 15 Oct 2026. Otter also showed short-term promotional prices that day; the figures above are its standard prices.

Avoma's pricing page showed two figures for its Organization plan on 15 Oct 2026: $24 on the plan card and $29 in the plan comparison table, both per recorder seat a month, billed annually. We couldn't tell which one applies, so we show both.

For ScorebuddyCX, a QA scorecard tool, Capterra lists $24, $32 and $41 per user a month for its three plans as of 15 Oct 2026 (Capterra, updated 29 Sep 2026). We could not check those figures on the vendor's own site.

What about tools that don't publish prices?

Gong does not publish prices. As of 15 Oct 2026, its pricing page says licences are priced per user and that "there is a platform fee based on the number of users supported", with a custom proposal through a form (Gong pricing, as of 15 Oct 2026).

Vendr, which helps companies buy software, publishes figures from deals it has seen. Per Vendr data, last updated March 2026, the median Gong buyer pays $55,359 a year, and mid-market and enterprise pricing "commonly falls in the range of $1,200–$2,400 per seat annually". That works out to $100 to $200 per seat a month. These are buyer benchmarks, not list prices.

Jiminny does not publish prices on its own site; its pricing page returned "page not found" on 15 Oct 2026. Capterra lists a starting price of $85 per user a month (Capterra, updated 29 Sep 2026).

What adds to the price per seat?

Platform fees. A fixed charge on top of seats. Gong says it has one; Avoma says it has none.
Scoring add-ons. On some tools, call scoring is a separate add-on, so the base price is not the price of scoring.
Seat minimums. Avoma's Enterprise plan requires at least 10 recorder seats, per its pricing page.
Annual contracts. Many tools show their lowest price for annual billing paid up front. Monthly billing costs more.
Onboarding. Avoma lists optional onboarding with an expert at $1,000 one-time.

What does manual QA cost instead?

Manual QA has no licence fee, but it costs reviewer time. Call Centre Helper says there are no industry guidelines for how many calls to monitor, and that the most common number evaluated per agent each month is 3 to 5 (Call Centre Helper, 12 Apr 2022).

To work out your own cost, multiply: reps × calls reviewed per rep each month × minutes per review. Then compare those hours to what the same hours cost on your payroll. Our post on Callyst vs manual QA walks through it.

What does Callyst cost?

Callyst is $40 per rep per month, with a $300 a month minimum (1–7 reps). Each plan includes 1,000 calls per rep per month, shared across the team, and extra calls are 5¢ each. There is no setup fee, plans are monthly and you can cancel anytime. On annual billing you pay 10 months and get 12. You can start with a free 10-call check. The full details are on our pricing section.