Callyst vs Level AI (2026)

Written by Callyst, which makes one of the two tools. Level AI facts come from Level AI's own pages, read on 31 October 2026. Products and prices change, so follow the links. If we have got something wrong, email us and we will fix it.

What is the difference between Callyst and Level AI?

Callyst scores your recorded sales calls on your own scorecard and shows the quote behind each item score when one checks out. It suits teams of any size, and the price is on the page: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8.

Level AI, as of 31 Oct 2026, says on its home page: "Deploy AI agents for automation, intelligence and quality at enterprise scale". Its quality product scores calls, chats, emails and bot conversations, next to agent assist, analytics, voice of the customer and virtual agents. Its blog, 26 Jun 2026, calls it the right fit for mid-market and enterprise contact centers. Its price is not shown publicly: its site points buyers to a demo.

Both can score on a scorecard your team writes. The table shows how they go about it.

How do Callyst and Level AI compare side by side?

Topic	Callyst	Level AI
Scoring on your own scorecard	Your own scorecard, item by item: 1 to 20 items and up to 12 flags, each item a scale or yes/no. Callyst's standard sales scorecard is used if you send none.	Keep your existing scorecard, or start from its library of pre-trained questions and industry rubrics. Its QA page says replacing manual scorecards "takes no complex setup; just type your questions and go". Its pages list a rubric builder, hybrid AI-and-human scorecards, conditional N/A logic and a rubric sandbox.
Quotes from the call	Item scores come with a quote from the call when one checks out, checked word for word against the transcript. The overall score comes with a short written reason.	Its pages say its scores come with "supporting evidence and reasoning", and that suggested answers for human reviewers come with "relevant timestamps and conversation quotes". Whether quotes are checked word for word against the transcript: not shown publicly.
Public pricing	$200 a month for 1 to 3 reps, $280 for 4 to 7, $40 per rep from 8. 1,000 calls per rep included, shared across the team. Extra calls are 5 cents each. No setup fee. Billed monthly, no annual contract.	Not shown publicly. Its pricing guide says its deployments combine per-agent pricing, platform licensing and usage components, based on channel mix, agent count and product SKUs. Its site points to a demo.
Setup	Export your recordings and upload them (.wav or .mp3, up to 50 MB each) on the upload page or through the API. For a paid workspace, we set up your workspace and access. No setup fee.	You start with a demo, which its demo page describes as personalized and 30 minutes. Its blog says most customers see meaningful results within weeks of going live. Setup time and setup fee: not shown publicly. Its feature list says some add-ons, such as importing metadata, may need extra implementation costs.
Minimum team	Starts at one rep: $200 a month covers 1 to 3 reps.	Not shown publicly. Its pricing guide says deployments are based on channel mix, agent count and product SKUs.
Phone-system fit	Any phone system that can export recordings: export, then upload.	Its integrations page lists about 50 integrations and calls them a non-exhaustive list, for example Five9, Genesys, Talkdesk, NICE and Amazon Connect, plus SFTP and S3. Its features overview says recordings are made on another platform and Level AI ingests them. Uploading files by hand: not shown publicly.

Level AI pages used: home, as of 31 Oct 2026; QA product, as of 31 Oct 2026; features overview, as of 31 Oct 2026; integrations, as of 31 Oct 2026; request a demo, as of 31 Oct 2026; pricing guide, 8 Jul 2026; blog, 26 Jun 2026; sales page, as of 31 Oct 2026.

When does Callyst fit?

Callyst fits when the job is "score our recorded calls on our checklist, and point people at the calls that matter".

• You have your own checklist. Send your scorecard as written, or paste a checklist and the free scorecard builder drafts one for you to read (the checklist text is sent to our AI model provider to write the draft, so leave real customer names and details out of it). How to use your own scorecard has the steps.
• You want to see the evidence. Item scores come with a quote from the call, checked word for word against the transcript. If no quote checks out, the score shows without one. The overall score comes with a short written reason.
• You want a short list of calls to hear. Put your own checks on the scorecard as flags, each with a severity and a word-for-word quote. Add your compliance checks to the scorecard and Callyst flags the calls that miss them, with the quote. A flag whose quote isn't in the transcript is dropped. Flags are a separate list for a person to review. Raising a flag does not change the call's score.
• You want reps to get a coaching note. In a paying workspace, each active rep with an email address on the Team page who had at least three scored calls the previous working day gets a short email on weekday mornings: what went well, what to fix, what to say instead.
• You want a price set by team size. Each rep includes 1,000 calls a month, shared across the team, and there is no setup fee. See pricing.
• You use any phone system. If it can export recordings, Callyst can score them. See phone systems.

Good to know: Callyst scores calls in English, and scores, flags and coaching notes are generated by AI and can be wrong, so review them before acting, especially before any step that affects a person's job or pay.

For everything Callyst does, see features.

When does Level AI fit?

Level AI's pages describe a contact-center platform built around quality management. It is a good fit when:

• You want QA, coaching, analytics and voice-of-the-customer insights on one platform, alongside agent assist, screen recording and AI virtual agents.
• You score chats, emails and bot conversations as well as calls, which its QA page, as of 31 Oct 2026, covers.
• You want live help for agents during a call: its features overview, as of 31 Oct 2026, lists real-time knowledge guidance, next best actions and live summaries.
• You run a contact-center stack it connects to: its integrations page, as of 31 Oct 2026, lists about 50, including Five9, Genesys and Talkdesk.
• You want a review workflow around the scores: hybrid scorecards, calibration, score disputes and QA case assignment.
• You want sales-call analysis inside a wider setup. Its QA page names an Auto-QA Sales Library, and its sales page, as of 31 Oct 2026, describes call analysis and coaching.
• You want a guided start: a personalized 30-minute demo, and a named Customer Success Manager on its Enterprise-Level Platform.

How do you try Callyst?

The free check scores up to 10 of your own calls. It is free, one per company, with no card and no call with sales first. You need a work email, because Gmail, Outlook and other free addresses cannot be used.

1. Fill in the free-check form with your name, work email and company. On the same form you can add your own scorecard.
2. Click the sign-in link in your email. It works once and expires after 15 minutes.
3. Upload your calls on your private upload page: .wav or .mp3, up to 50 MB each. Tick the permission box only if the people on the calls, and your company, allow Callyst to process the recordings. You are responsible for having the right to record your calls, including any consent that recording laws require.
4. Press Done, build my report. Your scored report arrives within 24 hours, by email with the headline numbers and a link to the full report online.

Want to see one first? The sample report uses a made-up company and made-up calls.

Frequently asked questions

How much does Callyst cost compared with Level AI?

Callyst's price is on the page: $200 a month for 1 to 3 reps, $280 for 4 to 7, $40 per rep from 8, with 1,000 calls per rep included and extra calls at 5 cents each. Level AI's price is not shown publicly. Its own pricing guide suggests asking any vendor to name the billable unit and to list implementation costs as separate lines. To compare, ask Level AI for a written quote that does both, then set it beside Callyst's pricing. For a wider view, read What does call QA software cost?

Can I score calls on my own scorecard in Callyst and in Level AI?

Yes, in both. Callyst loads your scorecard as written, and uses its standard sales scorecard if you have none. For a paid workspace, you send us changes and we update it. Level AI says you can keep your existing scorecard or start from its library of pre-trained questions and rubrics. To compare the evidence, score the same call in both and open the item you care about most: is the evidence a quote from the call? See software that scores calls against your own scorecard for how the options compare.

Does Callyst work with my phone system?

Callyst works with any phone system that can export recordings. You export the files and upload them; Callyst transcribes the audio. The phone systems page has export guides for GoTo Connect, RingCentral and Aircall. Level AI's list of connected systems is on its integrations page, as of 31 Oct 2026, so check yours there.

How long does Callyst keep my recordings?

Audio is deleted 30 days after scoring, and no recording is kept longer than 35 days. Transcripts, scores and flags are kept until you cancel. All of your workspace's data is deleted within 30 days of cancelling. Our AI model provider gets text only, such as the transcript and your scorecard, never the audio. Your data is not used to train AI models. Upload only calls you have the right to record and use; is it legal to record and score sales calls? covers the basics. Ask any vendor, Level AI included, for its own retention period in writing.

Score 10 of your own calls free See a sample report

More on this: AI tools that review every call, which names Level AI.

Last checked 31 October 2026. We re-read the Level AI pages above on that date. If any of them has changed since, trust the page.