Callyst vs Scorebuddy (2026)

Written by Callyst, which makes one of the two tools. Facts about Scorebuddy come from Scorebuddy's own pages, read on 31 October 2026. Products and prices change, so follow the links before you decide. If we have got something wrong, email us and we will fix it.

What is the difference between Callyst and Scorebuddy?

Callyst scores your recorded sales calls on your own scorecard and shows the quote behind each item score when one checks out. It suits teams of any size, and the price is on the page: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8.

Scorebuddy, as of 31 Oct 2026 (its site also uses the name ScorebuddyCX), calls itself "AI-powered CX intelligence". It connects QA, conversation analytics, coaching and learning, and its pages describe human review and AI scoring working together across voice, chat and email. Its pricing page, as of 31 Oct 2026, says its three plans suit "teams of all sizes and levels of QA maturity". Its price is not shown on its website: each plan says "Request a price".

Both can score on a scorecard your team designs. The table shows how they go about it.

How do Callyst and Scorebuddy compare side by side?

Topic	Callyst	Scorebuddy
Scoring on your own scorecard	Your own scorecard, item by item: 1 to 20 items and up to 12 flags, each item a scale or yes/no. Callyst's standard sales scorecard is used if you send none.	Customizable scorecards are listed on every plan, and its FAQ says all aspects of a scorecard are configurable. A calibration module and peer-to-peer scoring are listed on the first plan; AI Auto Scoring is listed from the second.
Quotes from the call	Item scores come with a quote from the call when one checks out. Each quote is checked word for word against the transcript. The overall score comes with a written reason.	The pages we read do not say whether scores show quotes from the call. They describe AI scoring as explainable and say every scored interaction carries a full audit trail.
Public pricing	$200 a month for 1 to 3 reps, $280 for 4 to 7, $40 per rep from 8. 1,000 calls per rep included, shared across the team. Extra calls are 5 cents each. No setup fee. Billed monthly, no annual contract.	Not shown on Scorebuddy's website. Three plans (Foundation, Accelerate, Elite), each "Request a price". Its FAQ says price depends on the number of users and the package, and AI scoring and transcription run on credits. A 14-day free trial and flexible annual contracts are listed.
Setup	Export your recordings and upload them (.wav or .mp3, up to 50 MB each) on the upload page or through the API. For a paid workspace, we set up your workspace and access. No setup fee.	Its FAQ describes an implementation tailored to each customer: review your QA process, connect Scorebuddy to your call center systems, configure scorecard criteria and train your teams. Every plan includes onboarding. Setup fee and timing: not shown publicly.
Minimum team	Starts at one rep: $200 a month covers 1 to 3 reps.	Not shown publicly. The pages we read say price depends on the number of users and the plan, and do not publish a minimum number of users.
Phone-system fit	Any phone system that can export recordings: export, then upload.	Its integrations page lists connectors for contact center and phone platforms, for example Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk and Aircall, plus an Open API and a CSV import tool. Its pricing page lists contact center integrations from the second plan.

Scorebuddy pages used (none shows a page date): home, as of 31 Oct 2026; pricing, as of 31 Oct 2026; free trial, as of 31 Oct 2026; FAQ, as of 31 Oct 2026; AI for QA FAQ, as of 31 Oct 2026; Scorebuddy AI, as of 31 Oct 2026; QA for Agents, as of 31 Oct 2026; integrations, as of 31 Oct 2026.

When does Callyst fit?

Callyst fits when the job is "score our recorded calls on our checklist, and point people at the calls that matter".

• You have your own checklist. Send your scorecard as written, or paste a checklist and the free scorecard builder drafts one for you to read (the checklist text is sent to our AI model provider to write the draft, so leave real customer names and details out of it). How to use your own scorecard has the steps.
• You want to see the evidence. Item scores come with a quote from the call. Each quote is checked word for word against the transcript. If no quote checks out, the score shows without one. The overall score comes with a short written reason.
• You want a short list of calls to hear. Put your own checks on the scorecard as flags, each with a severity and a word-for-word quote. Add your compliance checks to the scorecard and Callyst flags the calls that miss them, with the quote. A flag whose quote isn't in the transcript is dropped. Flags are a separate list for a person to review. Raising a flag does not change the call's score.
• You want reps to get a coaching note. In a paying workspace, on weekday mornings, each active rep with an email address on the Team page who had at least three scored calls the previous working day gets a short email: what went well, what to fix, what to say instead.
• You want to know the price before you talk to anyone. Each rep includes 1,000 calls a month, shared across the team, with no setup fee. See pricing.
• You use any phone system. If it can export recordings, Callyst can score them. See phone systems.
• You want to test it on your own calls first. The free check scores up to 10 of your calls.

Good to know: Callyst scores calls in English, and scores, flags and coaching notes are generated by AI and can be wrong, so review them before acting, especially before any step that affects a person's job or pay.

For everything Callyst does, see features.

When does Scorebuddy fit?

Scorebuddy's pages describe a QA and CX intelligence platform for contact centers. It is a good fit when:

• You run a contact center QA program and want human evaluators and AI scoring together. Its QA for Agents page, as of 31 Oct 2026, describes hybrid scoring, and its first plan lists a calibration module and peer-to-peer scoring.
• You want AI scoring across voice, chat and email, or QA for your own AI chatbots as well as human agents (QA for Bots, as of 31 Oct 2026).
• You want QA, dashboards, coaching and a learning management system in one platform.
• You want connectors to a contact center platform or helpdesk. Its integrations page, as of 31 Oct 2026, lists Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, Aircall, Zendesk, Intercom and Salesforce, among others.
• You score conversations in several languages. Its FAQ, as of 31 Oct 2026, says its AI models and scorecards can be customized to evaluate interactions in different languages.
• You are happy to start from a guided free trial, as of 31 Oct 2026, or demo and a tailored price.

How do you try Callyst?

The free check scores up to 10 of your own calls. It is free, one per company, with no card and no call with sales first. You need a work email, because Gmail, Outlook and other free addresses cannot be used.

1. Fill in the free-check form with your name, work email and company. On the same form you can add your own scorecard.
2. Click the sign-in link in your email. It works once and expires after 15 minutes.
3. Upload your calls on your private upload page: .wav or .mp3, up to 50 MB each. Tick the permission box only if the people on the calls, and your company, allow Callyst to process the recordings. You are responsible for having the right to record your calls, including any consent that recording laws require.
4. Press Done, build my report. Your scored report arrives within 24 hours, by email with the headline numbers and a link to the full report online.

Want to see one first? The sample report uses a made-up company and made-up calls.

Frequently asked questions

How much does Callyst cost compared with Scorebuddy?

Callyst's price is published: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8, with extra calls at 5 cents each. Scorebuddy's price is not shown on its website; each of its plans says "Request a price". To compare like for like, ask Scorebuddy in writing for the price for your number of users, the plan that covers your calls, the AI scores or credits included, the contract term, any setup fee and any minimum, then set that beside Callyst's pricing. For a wider view of what call QA tools cost, read What does call QA software cost?

Can I score calls on my own scorecard in Callyst and in Scorebuddy?

Yes, in both. Callyst loads your scorecard as written, and uses its standard sales scorecard if you have none. For a paid workspace, you send us changes and we update it. Scorebuddy's pages list customizable scorecards on every plan and describe AI scorecards you can configure. See software that scores calls against your own scorecard for how the options compare.

Does Callyst work with my phone system?

Callyst works with any phone system that can export recordings. You export the files, upload them, and Callyst transcribes the audio for you. The phone systems page has export guides for GoTo Connect, RingCentral and Aircall. Scorebuddy's list of connected systems is on its integrations page, so check yours there.

How long does Callyst keep my recordings?

Audio is deleted 30 days after scoring, and no recording is kept longer than 35 days. Transcripts, scores and flags are kept until you cancel. All of your workspace's data is deleted within 30 days of cancelling. Our AI model provider gets text only, such as the transcript and your scorecard, never the audio. Your data is not used to train AI models. Upload only calls you have the right to record and use; is it legal to record and score sales calls? covers the basics. Ask any vendor, Scorebuddy included, for its own retention period in writing.

Score 10 of your own calls free See a sample report

More on this: Scorebuddy alternatives.

Last checked 31 October 2026. We re-read the Scorebuddy pages above on that date. If any of them has changed since, trust the page.