Use Callyst with your phone system

Callyst works with any phone system that can export recordings. Export the files, upload them, and Callyst transcribes the audio for you and scores each call on your own scorecard. It works for teams of any size: $200 a month for 1 to 3 reps, $280 for 4 to 7, and $40 per rep from 8.

Send 10 calls. Scored report within 24 hours. No card, and no call with sales first.

Get your existing recordings scored in three steps

Export the recordings, check the file type, and upload them. It is the same three steps for any phone system.

1. Export your recordings. Use your phone system's own download or export feature. Your phone system has to be recording calls, and your account has to be allowed to download them. If you use GoTo Connect, RingCentral or Aircall, start with its guide below.
2. Check the files. Callyst takes .wav or .mp3 files, up to 50 MB each. Pick real conversations: Callyst sets aside voicemails, no-answers, exact duplicates, calls under 60 seconds (by default) and calls over 90 minutes.
3. Upload them. Start a free check, then follow the emailed sign-in link and the upload page steps to send up to 10 calls. Your scored report arrives within 24 hours.

How do I upload call recordings to Callyst? has every step.

Find your phone system's export route

Each guide covers that phone system's own export steps and ends at the upload step.

• GoTo Connect: find your recordings in GoTo's call reports, with an Amazon S3 option for getting the files out.
• RingCentral: download recordings from the Admin Portal call log.
• Aircall: download recordings from the Aircall Dashboard.
• Upload guide: the free check step by step, and Import calls for teams already using Callyst.

Not on the list?

Search your phone system's help for "download call recordings" or "export call recordings". If you cannot find the option, ask your phone system's admin or support. Anything else? Email support@callyst.com.

What changes once you are a customer?

We set up your workspace and access. Then drop recordings on our upload page, or send them through our API.

Admins can also paste up to 50 https links at a time on the Import calls page, for example pre-signed storage links. It takes .mp3, .wav or .m4a, up to 50 MB each, and imported calls are scored into your workspace. Keep link expiry short and do not share links publicly.

See what each call tells you

Callyst transcribes the audio for you, so you send recordings, not transcripts. An AI then reads the transcript and scores each item on your scorecard that applies to the call. Item scores come with a quote from the call when one checks out against the transcript, and the overall score comes with a short written reason.

• Short retention. Audio is deleted 30 days after scoring, and no recording is kept longer than 35 days.
• Audio stays on Cloudflare. Your recordings are stored and transcribed on Cloudflare. Our AI model provider gets text only, such as the transcript and your scorecard, never the audio. We do not use your recordings, transcripts, scores or reports to train AI models.
• Permission first. Upload only calls you have the right to record and use. Is it legal to record and score sales calls?
• Check file names. Some phone systems put phone numbers or names in file names. Look at the names before you share files.

Read the privacy policy and the Terms.

What does it cost?

$200 a month for 1 to 3 reps, $280 a month for 4 to 7 reps, and $40 per rep per month from 8 reps. Each rep includes 1,000 calls a month, shared across the team. Extra calls are 5 cents each. There is no setup fee. Plans are billed monthly with no annual contract, and you can cancel any time. Full pricing

Good to know: Scores, flags and coaching notes are generated by AI and can be wrong, so review them before acting, especially before any step that affects a person's job or pay.

FAQ

Which phone systems does Callyst work with?

Any phone system that can export recordings. Callyst has no built-in connection to any phone system: you export the recordings and upload them.

What file types does Callyst take?

.wav or .mp3, up to 50 MB each, on the free check. M4A also works when you import calls by link, which is for teams already using Callyst.

Do I need to send transcripts?

No. Callyst transcribes the audio for you. You send recordings, not transcripts.

Can I try Callyst before I pay?

Yes. The free check scores up to 10 of your own calls and sends a scored report within 24 hours. You need a work email (Gmail, Outlook and other free addresses can't be used), and you tick a box to confirm you have permission to share the calls. There is one free check per company. No card, and no call with sales first. It is a trial and does not commit you to buy. See a sample report first.

How long is my audio kept?

Audio is deleted 30 days after scoring, and no recording is kept longer than 35 days.

Does Callyst score calls in other languages?

Callyst scores calls in English.

Start with your own calls

Last checked against Callyst's product facts: 27 October 2026.